Trust & Legal

Contact

LiteTranslate is a Lite Lake experiment. Your feedback directly shapes what gets built next — especially translation quality and quota experience.

Updated 2026-11-08

Channels

TopicChannelExpected response
Translation quality / product suggestionsofficial@biz.gentleltd.cnwithin 2 business days
API errors / key issuesofficial@biz.gentleltd.cn (include time, error code and request ID)within 2 business days
Account and privacy mattersofficial@biz.gentleltd.cnwithin 15 working days
Abuse reportsofficial@biz.gentleltd.cn (subject: "Abuse report")handled with priority

When reporting an issue, please include

  1. The time it happened (with timezone);
  2. Which surface you used (Playground / REST API / Agent Skill);
  3. The error code and message (if any);
  4. The text snippet involved (redact as needed — Beta logs do not store translations, so we cannot look it up for you).

Operator